Frequently Asked Questions

Everything you need to know about your beauty journey with us.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.

Are your products cruelty-free?

Yes, all As I Am products are 100% cruelty-free. We do not test on animals at any stage of our product development.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.

Do you ship internationally?

Currently, we ship to over 50 countries. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I know which product is right for my hair type?

You can use our online Hair Quiz or refer to the 'Product Details' section on each page, which specifies the hair textures and concerns each formula addresses.